Digital/Downloadable Product Handling

Setup and Configuration #

  1. Go to:eCommerce > Settings > Products > Downloadable Products.
  2. Select a FileDownload Method from the dropdown.
    • Force Downloads – File downloads are forced, using PHP. To ensure files are protected from direct linking, Force Downloads can be used. Files are served by PHP. However, if your files are large, or the server is underpowered, you may experience timeouts during download. In this case, you need to either look at your server or use the redirect method.
    • Redirect only (insecure)– When users download a file, their link redirects to the file. Using this method means your files will be unprotected and whoever has the upload link will be able to access the file, even when they are not logged in.
  3. If you have selected either Force Downloads or X-Accel-Redirect/X-Sendfile then you may also wish to enable the Allow using redirect mode (insecure) as a last resort setting. When enabled, if for any reason an individual file cannot be served via your preferred method then a redirect will be used instead. This comes with similar drawbacks to those noted above regarding Redirect only (insecure), but it can still be useful in situations where you host assets across a range of different platforms and where some of those are not suitable for your preferred method.
  4. Choose a level of Access Restriction.
    • Tick the Downloads Require Login checkbox if you want users to be logged in to download files. Guest checkout would need to be disabled.
    • Tick theGrant access to downloadable products after payment checkbox if you wish to grant access to files when orders are Processing, instead of Completed.
  5. Select Append a unique string to filename for security if you want to make sure that the security of your files is enhanced. It’s recommended to be turned on and will be turned on by default, but it’s not required if someone has properly configured their upload directory. No filename or links will be affected when you turn it on, only files uploaded when this setting is checked will have a unique string added to them.  This is setting is fully backward compatible and can be turned off-on at whim without affecting any already generated file links.
  6. Save changes.

Please note that additional settings can be found in the eCommerce > Settings > Products > Approved Download Directoriess creen (linked to from this screen). These further settings are particularly useful in sites where there are one or more shop managers, or other users with the ability to edit products.

Unique String after the Filename #

eCommerce appends a unique string to the filename of uploaded files to enhance security.

It is recommended to be turned on and will be turned on by default, but it’s not required if you have already properly configured your upload directory. No filename or links will be affected when you turn it on, only files uploaded when this setting is checked will have a unique string added to them.

This is setting is fully backwards compatible and can be turned off-on at whim without affecting any already generated file links.

You can access this setting by going to eCommerce > Settings > Products > Downloadable products.

Creating downloadable products #

Downloadable Simple Products #

To get started:

  1. Go to: eCommerce > Products > Add Product to add a new Simple product as outlined in Adding and Managing Products.
  2. Tick the Downloadable checkbox:
  3. After ticking this box, other options appear – Downloadable Files, Download Limit, Download Expiry.
  4. Select the Add file button, and then name the file. Enter the downloadable URL if it’s hosted elsewhere, or select the Choose file button to either insert an existing file from your Media Library or to Upload a new file. Upload the file and click Insert to set up each downloadable file URL.
  5. Enter“Download limit” (optional).Once a user hits this limit, they can no longer download the file.
  6. Enter“Download expiry” (optional). If you define a number of days, download links expire after that.
  7. Once you’ve completed this edit to the product, press Publish or Update as usual.

Downloadable Variations #

Variable products can also have downloadable variations. When adding a variation tick the Downloadable checkbox and more options appear.

Options work the same as Simple Products: Set the file path, optionally choose a download limit and expiry, and save.

Combining Downloadable and Virtual products #

If you tick the Downloadable checkboxes, products can have stock and are treated as physical products. This allows you to sell downloads and real products together.

If you want to add/sell a downloadable product that does not have a physical component, enable the Virtual option.

Usage #

The ordering process for downloadable products is:

  1. The customer adds a downloadable product to their cart.
  2. The customer checks out and pays.
  3. After the payment, several things can happen depending on your setup:
    • If items in the order are all downloadable + virtual, the order is completed.
    • If items are physical and downloadable/virtual, the order is processing until you change it.
  4. Once complete, or if the option “Grant access to downloadable products after payment” is enabled, the customer can:
    • Be granted download permission
    • See download links on the order received page
    • See download links in their email notification
    • See download links on their ‘My Account’ page if logged in

Customers can then download files.

Invoice/Order Email #

The customer receives an invoice/order confirmation with a clickable link to download if the order is processed and paid.

Managing Orders with Downloadable Line items #

  1. Go to: eCommerce > Order sand select the order to view or edit.
  2. Scroll down to the Downloadable Product Permissions meta box, which displays the download and how many times the customer had accessed it.
  3. Revoke access, grant access to new downloads, or exit order.

Download logs/reports #

Downloads of digital/downloadable products have unique IDs that are tracked and logged in Reports.

FAQs #

What happens if I edit a downloadable product’s files after customers have purchased it? #

  • Editinga download file row (changing the name, file URL or both) updates the download links on past purchases, but it leaves the expiry date and downloads remaining intact.
  • Addinga new download does not affect past orders. Only new purchasers gain permission to download it.

If you have products that grant ‘lifetime access’ or similar to all downloads added to a product, a subscription or membership may be more appropriate. You can also combine files into a single archive (zip).

Do old orders get access to new downloads after a product is edited? #

No, this feature was removed in eCommerce 3.0.

Why does eCommerce link to the URL of the file? #

When setting up your downloadable product, ensure that the downloadable file settings use the same URL formatting that your site does. Make sure that it matches the site URL in your settings. (i.e. if wwwis in your site URL, it needs to be in the file URL).

Why don’t I see a file link on the order received page? #

If you are using PayPal, there is a delay when using the IPN to track payments. You can instead enable Payment Data Transfer(PDT) by going to gateway settings and selecting it as the PayPal Identity Token.

Payment Data Transfer (PDT) is a notification service that, once activated, can send transaction-related information immediately to merchants who are using PayPal payment buttons (PayPal Payments Standard). Merchants can display these transaction details on their website to confirm the buyer’s payment was successful.

You can enable PDT in your PayPal account under Profile > Profile and Settings > My Selling Tools > Website Preferences.

Enable auto-return, and enter the return URL as shipyouridea.comwith your site’s address), then enable PDT. Copy your identity token to your settings under eCommerce > Settings > Checkout > Paypal. This will allow payments to be verified without the need for PayPal IPN.

Can I use cloud storage to store my files and downloads? #

Most definitely! eCommerce only needs an external URL that points to your digital download file. If it is a valid external download URL, then eCommerce works perfectly. There is no further validation.

Links from some cloud storage providers, like Google Drive, only work when File download method is set to Redirect only (insecure).

What is the maximum file size that can be used? #

eCommerce itself has no limitation on the maximum file size that can be used, however, your website’s server likely has a maximum limit. Reach out to your hosting company to have that limit increased.