DOUBLE OPT-IN SETTINGS

The double opt-in email feature of CRM acts as an extra layer of confirmation to verify each email address is a verified user and CRM can add the email address to your contact list. Contacts that are added via form submissions, automation funnels, or by selecting the eCommmerce subscription checkbox will automatically receive a double opt-in email to confirm their subscription if this setting is enabled.

  • Email Subject: Give an appropriate subject for the email.
  • Email Body: Write the email body for the double opt-in email. There will be a default one. You can customize it as you want. Use the SmartCode from the dropdown to create a customized one. But using the SmartCode #activate_link# for a playing link or {{crm.activate_button|Confirm Subscription}} for a button to click for the subscription is mandatory because it contains the activation URL.


Design Template: Select the email Design Template for this double-optin email. You can choose from four different options.

After Confirmation Message: Select the confirmation message for the user. When they will click on the subscription confirmation button they will land on this page.

*Note: If you’re using Forms, leave the Enable Double Opt-in Confirmation before Form Data Processing option(Form>Form Settings) unchecked to send the above double opt-in email template to your contacts. If you enable both Forms and CRM double opt-in, your system will send the Forms double opt-in email template to your contacts.